Cancellations
Client Login
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Cancellations
If you wish to cancel your booking, please enter the Booking Reference Number and your last name.
Villa Assignments
Please assign your guests to their villas. Nominate their names to each villa.
 VillaAdultsChildren
You have nominated multiple villas; please note that the arrival/departure dates and payment details must be the same for all villas. If these details are different, please consider separate bookings.

Terms & Conditions

MINIMUM STAY: Cook Islands Holiday Villas have a minimum 3-night stay requirement in all our Holiday Villas located in Rarotonga, Cook Islands

UNACCOMPANIED MINORS POLICY:
To stay by yourself in any of our properties, you must be 21 years and over. Anyone below this age must be accompanied by a parent or guardian aged 21 + years.

CHECK IN/CHECK OUT TIMES:
Our check in time is 2pm and our check out time is 10am.
Please note, Early check in and Late Check out service is subject to availability.
If available, early check-in (from 6am to 2pm) and late check-out (up to 6pm) costs 50% of nightly rate. Infants under 2 need to rent a portacot at $50 per stay. 

TRANSFERS: Should you require the use of Airport Transfers, Cook Islands Holiday Villas highly recommends the transfer services of KaiMani Shuttles. To book this service, please email: charles@kaimanishuttles.com or book directly via their website: www.kaimanishuttles.com.
Please note, for Arrivals outside of our office hours (8am to 4pm), it is compulsory to book transfers with KaiMani Shuttles, as the driver will check you into your Villa. We will do the orientation with you the next morning.
However, should you decide to arrange your own transportation to the property, please let us know and we will advise the direction and check in procedure.

CANCELLATION/AMENDMENT POLICIES:
Cancellation Policy:
We do require 50% deposit at the time of booking. The balance is due 30 days prior to arrival.
Cancellation
• 31+ days before arrival date    FOC
• 30 - 15 days prior to arrival      50% of total accommodation
• 14 - less and No Show              100% of total accommodation


INTERNATIONAL DATELINE:
Due to crossing the International Dateline, most flights from Australia and New Zealand arrive the day before they depart. Please ensure your accommodation dates meet your arrival and departure requirements.

TRAVEL INSURANCE RECOMMENDATION:
We strongly recommend that you purchase adequate Travel Insurance to protect you against unforeseen advents, including but not limited to cancellation and/ or curtailment of travel due to natural disasters such as cyclones or similar events.

COOK ISLANDS VISITOR REQUIREMENTS:
All visitors must hold valid tickets for their return journey to a port of origin or next port of destination and passports valid for a period of at least six (6) months beyond the contemplated period of stay (From 30 August 2010, New Zealand (NZ) and Australian passport holders may also travel to the Cook Islands without seeking authority from the Ministry of Foreign Affairs and Immigration provided their passports are valid for at least seven days beyond their intended period of stay in the Cook Islands.)

PAYMENT METHODS: Deposit payment can be made by Visa, Mastercard, or Bank Transfer. (Please note there are Bank Fees incured when paying by Bank Transfer and a 4% Admin fee for Credit Card Payments).

 

Image courtesy of Cook Islands Tourism and David Kirkland